Refund policy
Last updated: April 2026
At Sefira, we want you to love every piece you receive. If for any reason you're not completely satisfied, here's everything you need to know.
RETURNS
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You can raise a return request within 2 days of delivery of your order.
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Items must be unused, unworn, and in original packaging with all tags intact.
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An unboxing video is required to process any claims for missing or damaged items. Please ensure you record the package being opened from its sealed state.
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Items purchased under Buy 1 Get 1 or any promotional offer will be eligible for refund as Sefira store credit only.
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Items purchased at a discounted or sale price (without a coupon code) are eligible for return.
NON-RETURNABLE ITEMS
The following items cannot be returned or exchanged:
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Custom-made or personalised jewellery
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Items marked as clearance or final sale on the product page
HOW TO INITIATE A RETURN
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Visit the Returns section on sefira.in
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Enter your Sefira Order ID and registered contact number
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Select the items you wish to return
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Provide the required details — return reason, minimum two images, pickup address, preferred pickup date, and refund method
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Review and confirm your return request
REFUNDS
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Refunds are processed within 7–10 working days following item pickup and quality verification, as per RBI guidelines
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Prepaid orders — refunded to the original payment method
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COD orders — refunded to your UPI ID or bank account
EXCHANGE POLICY
Exchange requests can be raised within 10 days of delivery for the following reasons:
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Issue |
Exchange Process |
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Damaged item received |
Exchange with same item |
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Wrong item received |
Exchange with same item |
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Size issue |
Exchange with same variant |
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If the exact item is unavailable, our team will assist you with the closest available variant or process a refund.
HOW TO INITIATE AN EXCHANGE
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Visit the Returns & Exchange section on sefira.in
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Enter your Sefira Order ID and registered contact number
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Select the items you wish to exchange
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Provide the required details — exchange reason, minimum two images, pickup address, and preferred pickup date
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Choose whether you want the same item or a different size
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Review and confirm your exchange request
NEED HELP?
We're always here for you. Reach out to us at: 🌐 sefira.in 📱 @wearsefira 📧 [care@sefira.in]