Frequently Asked Questions
What base material do you use?
We use premium 316L Stainless Steel as the base for all our jewellery. It is highly durable, rust-resistant, hypoallergenic and safe for sensitive skin. Every piece is finished with 18K PVD Gold Plating for a luxurious, long-lasting shine.
Is it waterproof?
Yes! Our jewellery is 100% Waterproof, Sweat-Resistant & Tarnish-Free. Crafted with premium 18K PVD Gold Plating over 316L Stainless Steel, it's designed for everyday wear without losing its shine.
When will my order be delivered?
Orders are dispatched within 24β48 hours and typically delivered within 3β7 business days. You'll receive a tracking link via email and SMS as soon as your order is shipped.
What is your return policy?
We offer a 7-Day Easy Return & Exchange policy. If you receive a damaged or incorrect product, simply contact us within 7 days of delivery and our support team will assist you.
How do I care for my jewellery?
Our jewellery is made for everyday wear. To keep it looking beautiful, avoid prolonged contact with perfumes, bleach and harsh chemicals. Wipe it with a soft cloth after use and store it in your Sefira pouch or jewellery box when not in use.
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Eterna Pearl Drop Necklace
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