Frequently Asked Questions
What base material do you use?
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We use premium 316L Stainless Steel as the base for all our jewellery. It is highly durable, rust-resistant, hypoallergenic and safe for sensitive skin. Every piece is finished with 18K PVD Gold Plating for a luxurious, long-lasting shine.
Is it waterproof?
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Yes! Our jewellery is 100% Waterproof, Sweat-Resistant & Tarnish-Free. Crafted with premium 18K PVD Gold Plating over 316L Stainless Steel, it's designed for everyday wear without losing its shine.
When will my order be delivered?
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Orders are dispatched within 24–48 hours and typically delivered within 3–7 business days. You'll receive a tracking link via email and SMS as soon as your order is shipped.
What is your return policy?
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We offer a 7-Day Easy Return & Exchange policy. If you receive a damaged or incorrect product, simply contact us within 7 days of delivery and our support team will assist you.
How do I care for my jewellery?
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Our jewellery is made for everyday wear. To keep it looking beautiful, avoid prolonged contact with perfumes, bleach and harsh chemicals. Wipe it with a soft cloth after use and store it in your Sefira pouch or jewellery box when not in use.